Refund Policy

The critique is written by AI from eight still frames of each video. It can be wrong and can miss problems that only show in motion or sound. It is not professional advice, not a certification and not a guarantee of views, reach or results. You decide what to post.

What you pay

Critiques are sold in packs, from $4.99. Before you pay, the page shows each pack's size, its price and its price per critique. Prices are set in US dollars; at checkout you may see and pay them in your local currency.

You pay once for a pack. A pack is not a subscription, so nothing renews and there is nothing to cancel. A pack can be used for 12 months from payment; critiques not used by then expire.

You can also subscribe to Critic Pass Monthly for $9.99 a month, which includes 15 critiques in each paid month. It renews every month until you cancel; you can cancel at any time in your account and keep it until the end of the month you have paid for. Within 14 days of subscribing you can withdraw with the “Withdraw from contract” button in your account or by email: the subscription ends at once and we refund what you paid, less an amount in proportion to the days of service you had. Otherwise a month that has started is not refunded, unless you were charged after cancelling, charged twice for the same month, or the service did not work for that month.

When you get money back

You have not used all the critiques in your pack and you ask within 14 days of paying. You get back the share of the price for the critiques you have not used.
You were charged more than once for the same pack.

A critique that cannot be written is not taken from your pack, so you can try again. If a pack can no longer be used because critiques keep failing, we contact you about the critiques left in it and offer a refund without waiting for you to ask. We keep no fee.

How to ask

Email ceo@uniholix.com within 14 days of paying. Include your receipt, or the email address and the date of your payment, and your pack code if you have it, so that we can find your payment. We aim to reply within one business day.

Nothing in this policy shortens any period that the law of your country gives you.

How the money comes back

We make refunds through our payment processor, back to the card or payment method you paid with. How long it takes depends on your bank; most banks show a refund within 5 to 10 business days. If your bank converted the price into another currency, the amount you get back can differ slightly because of exchange rates.

After delivery

Each critique is digital content, delivered when you use it. Before paying, you asked for each critique to be delivered as soon as you use it and confirmed that you understand you lose your 14-day right of withdrawal for each critique once it has been delivered. So, if you are a consumer in the EU, the EEA or the United Kingdom, that right ends for each critique once it has been delivered (Article 16(m) of the EU Consumer Rights Directive and the equivalent rules in the United Kingdom). Critiques you have not used can still be refunded within 14 days of paying, as described above. Critic Pass Monthly keeps the 14-day right of withdrawal described above.

A delivered critique is not refunded because you disagree with it or because a video did not perform as you hoped. Nothing in this policy limits your rights as a consumer under the mandatory laws of the country where you live.

Before you open a dispute

Please email us before you open a dispute or chargeback with your bank. A refund from us is faster, and you receive the full amount.

See also our Terms of Service and Privacy Policy.