Refund Policy
The studios make photos, music, patterns and other creations from your own choices and material. Results can be wrong or differ from what you expected, and generated music can by chance sound like existing works. This is not legal or professional advice, not a certification and not a guarantee that a creation is free of other people’s rights or fit for a particular use.
What you pay
Every studio of U-Studio is free to use. The only thing you can buy is the Studio Pass, for $2.99. Prices are set in US dollars; at checkout you may see and pay them in your local currency.
You pay once for each pass, and it lasts 24 hours. There is no subscription, so nothing renews and there is nothing to cancel.
When you get a full refund
- Your pass was not delivered: for example, it could not be activated on the page after payment.
- You were charged more than once for the same pass.
We refund the full amount you paid and keep no fee. If we notice that a paid pass was not delivered, we contact you and offer a refund without waiting for you to ask.
How to ask
Email ceo@uniholix.com within 14 days of paying. Include your receipt, or the email address and the date of your payment, so that we can find it. We aim to reply within one business day.
Nothing in this policy shortens any period that the law of your country gives you.
How the money comes back
We make refunds through our payment processor, back to the card or payment method you paid with. How long it takes depends on your bank; most banks show a refund within 5 to 10 business days. If your bank converted the price into another currency, the amount you get back can differ slightly because of exchange rates.
After delivery
The Studio Pass is digital content that starts right after payment. Before paying, you asked for it to start right away and confirmed that you understand you lose your 14-day right of withdrawal once it has started. So, if you are a consumer in the EU, the EEA or the United Kingdom, that right ends once your pass is active (Article 16(m) of the EU Consumer Rights Directive and the equivalent rules in the United Kingdom).
Nothing in this policy limits your rights as a consumer under the mandatory laws of the country where you live.
Before you open a dispute
Please email us before you open a dispute or chargeback with your bank. A refund from us is faster, and you receive the full amount.
More
See also our Terms of Service and Privacy Policy.
The studios make photos, music, patterns and other creations from your own choices and material. Results can be wrong or differ from what you expected, and generated music can by chance sound like existing works. This is not legal or professional advice, not a certification and not a guarantee that a creation is free of other people’s rights or fit for a particular use.