Refund Policy

What you pay

A roast costs $2.99. Where offered, a launch roast costs $3 and a launch report $12. Each writing report shows its price before you choose it. Prices are set in US dollars; at checkout you may see and pay them in your local currency.

You pay once. There is no subscription, so nothing renews and there is nothing to cancel.

When you get a full refund

Your result was not delivered: for example, it failed 3 times, it never appeared after you paid, or the service declined to produce it.
You were charged more than once for the same order.

We refund the full amount you paid and keep no fee. If we notice that a paid purchase was not delivered, we contact you and offer a refund without waiting for you to ask.

How to ask

Email ceo@uniholix.com within 14 days of paying. Include your receipt, or the email address and the date of your payment, so that we can find it. We aim to reply within one business day.

Nothing in this policy shortens any period that the law of your country gives you.

How the money comes back

We make refunds through our payment processor, back to the card or payment method you paid with. How long it takes depends on your bank; most banks show a refund within 5 to 10 business days. If your bank converted the price into another currency, the amount you get back can differ slightly because of exchange rates.

After delivery

Your result is digital content delivered right after payment. Before paying, you asked for immediate delivery and confirmed that you understand you lose your 14-day right of withdrawal once it has been delivered. So, if you are a consumer in the EU, the EEA or the United Kingdom, that right ends once your result has been delivered (Article 16(m) of the EU Consumer Rights Directive and the equivalent rules in the United Kingdom).

A delivered result is not refunded because you disagree with its humour or its suggestions. Nothing in this policy limits your rights as a consumer under the mandatory laws of the country where you live.

Before you open a dispute

Please email us before you open a dispute or chargeback with your bank. A refund from us is faster, and you receive the full amount.

See also our Terms of Service and Privacy Policy.